Evernote's Progressive NPS
Evernote collects device-specific NPS feedback to help them learn and optimize its cross-device experience.
TurboTax's Task Wrap-up
TurboTax precisely times their requests for feedback and do what they can to make it count while they have the user's attention.
Quip's Gentle Check-In
To check on their users' satisfaction, Quip pops up a considerate NPS survey at the bottom left of a user's document.
Adobe's Thoughtful NPS Survey
In this example, Adobe uses an NPS survey in Photoshop to gain feedback that will help them improve their product.
Customer.io's In-Tool NPS Survey
Customer.io seeks out customer feedback via an NPS survey to gain insight into how they can retain and expand their user base.
Google Sheets' Multifaceted NPS Check-In
Rather than generalize their NPS survey, Google Sheets requests other relevant information to help organize customer-response data.
YouTube's Thoughtful CX Survey
To check in with users about the quality of personalized recommendations, YouTube places a 5-tier NPS survey at the bottom right of a user's dashboard.
GetFeedback's Article Helpfulness Check-In
In this example, GetFeedback uses a 5-point NPS survey to get a sense of whether or not their blog post was helpful.
Hootsuite's Redesign NPS Survey
To gauge the temperature of users trying out their new content uploader, Hootsuite gives an NPS survey if a user has opted to return to the old version.