REVOLVE's post-purchase NPS survey
March 6, 2018NPS and in-app surveys
REVOLVE is an e-commerce designer-brand clothing site for men and women. After customers make a purchase through the site, REVOLVE places a well-timed NPS survey to gauge the overall shopping experience.
Why this is really good UX:
- This NPS survey comes directly after checkout, when customers might be more inclined to participate. Having just completed a purchase, customers' memory of their experiences are fresh.
- REVOLVE's NPS survey works well for both new and returning customers since it's asking for feedback on the shopping experience itself.
- The concise copy and the minimal action required on the part of the shoppers make it simple for customers to click on their scores and submit, creating little friction in the post-shopping experience.