Xfinity's Product Tour

August 1, 2017
Product tour

Xfinity uses tooltips and hotspots to direct user attention to different features on the screen during the onboarding experience. Here's a video screenshot of what it looks like:

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What we like: each tooltip is informative and gives a short description of the purpose and use-case of the various features.

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What we're not crazy about: firstly, 8 tooltips is a lot. Without a progress bar, this product tour starts to feel like a burden for the user with no apparent end in sight. Secondly, this is a very show-oriented product tour that doesn't really engage the user in the product.